Privacy Policy

Last updated: 29.08.2026

MOJO Chiropractic Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, submit an enquiry (including via Facebook/Instagram lead forms), or become a patient at our clinic in Highcliffe, Christchurch.

We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: MOJO Chiropractic Ltd Registered/Business Address: 398-400 Lymington Road, Highcliffe, Christchurch, England, BH23 5HE Company Registration Number: 14263980 Contact Email: reception@mojochiro.co.uk Contact Phone: 01425 201725

1. Information We Collect

We may collect the following types of information:

Contact details — name, email address, phone number, submitted via our website contact forms or Facebook/Instagram Lead Ads.
Enquiry details — information you provide about why you’re getting in touch (e.g. the reason for booking a screening or consultation).
Health information — if you become a patient, we may collect details about your symptoms, medical history, and treatment as part of providing chiropractic care. This is classed as “special category data” under UK GDPR and is handled with additional safeguards (see Section 3).
Technical data — such as IP address, browser type, and how you interact with our website, collected via cookies or similar technologies (see Section 7).
Marketing preferences — whether you’ve opted in to receive emails or offers from us.

2. How We Collect Information

Directly from you, when you fill in a form on our website or a Facebook/Instagram Lead Ad.
Directly from you, during a consultation, screening, or treatment at our clinic.
Automatically, through cookies and analytics tools when you browse our website.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent — for marketing communications (e.g. email newsletters via Mailchimp) and for processing health-related information. You can withdraw consent at any time.
Contract — to provide chiropractic treatment and related services you’ve booked.
Legitimate interests — to respond to enquiries, improve our services, and run advertising campaigns responsibly.
Legal obligation — where we’re required to keep certain records (e.g. clinical notes) for legal or professional regulatory reasons.

Where we process health information (special category data), we rely on your explicit consent or the processing being necessary for the provision of health care, in line with UK GDPR Article 9.

4. How We Use Your Information

We use your information to:

Respond to your enquiry or booking request.
Provide chiropractic assessments, screenings, and treatment.
Send you appointment reminders and follow-up communications.
Send marketing emails or offers, where you’ve opted in (via Mailchimp — you can unsubscribe at any time using the link in any email).
Improve our website and services.
Meet our legal and professional obligations (e.g. clinical record-keeping).

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Meta/Facebook — when you submit a Lead Ad form, your details are shared with us via Meta’s platform. Meta’s own privacy policy governs how they handle that data before it reaches us.
Mailchimp — our email marketing platform, used to send newsletters and follow-ups if you’ve opted in.
Practice Hub — to manage appointments and patient records.
Professional advisors or regulators, where required by law.

All third parties we work with are required to handle your data securely and in line with UK GDPR.

6. How Long We Keep Your Information

Enquiry and lead form data that doesn’t convert into a patient relationship is kept for 1 year before being deleted.
Patient clinical records are retained in line with professional chiropractic regulatory guidelines (typically a minimum of 8 years after last treatment).
Marketing data is kept until you unsubscribe or withdraw consent.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and measure the effectiveness of our advertising, including Facebook Pixel tracking. You can control or disable cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Erase your data (“right to be forgotten”), where applicable.
Restrict or object to certain processing.
Withdraw consent at any time, without affecting processing carried out before withdrawal.
Data portability, where technically feasible.
Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we haven’t handled your data properly.

To exercise any of these rights, contact us at reception@mojochiro.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate parental/guardian consent.

11. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

MOJO Chiropractic Ltd

398-400 Lymington Road, Highcliffe, Christchurch, England, BH23 5HE

Contact Email: reception@mojochiro.co.uk

Contact Phone: 01425 201725